Shipping & Delivery Time
Order Addressing Precautions
Martsgaia will arrange for products to be shipped to the address provided at checkout. To ensure smooth delivery, please double-check and accurately enter the complete address where you wish to receive your order.
Absent Recipient
Please ensure that someone is available at the delivery address to receive the order. The Post Office will attempt delivery one or two times (depending on your location). If no one is available, the package will be taken to the nearest Post Office branch. The recipient must collect the package within 7 calendar days. If it is not collected within this period, the package will be returned to the sender, and a new shipping fee will be required for reshipment.
All delivery attempts and the pickup location (if applicable) will be recorded in the order tracking, which can be monitored on the Post Office website using the tracking code provided by our store.
Incorrect or Incomplete Address
Martsgaia is not responsible for incorrect or incomplete addresses provided by customers. If the address is incorrect or incomplete, the package will be returned to the sender, and no further delivery attempts will be made.
In such cases, customers are not eligible for a refund. A new fee (shipping cost + Post Office handling fee) will be required to resend the product.
Order Processing Time
Once your order is processed and payment is confirmed, sorting, packing, and dispatch typically take 1 to 3 business days.
Tracking Code
You will receive a tracking code via email within 7 business days of your order being processed. To track your order, simply click the "Tracking" icon on our website and enter the code. Please note that tracking updates may take some time to appear, as the product must be scanned and moved through the logistics network.
Delivery Time
Estimated delivery is 5 to 10 business days after dispatch. However, delays may occur due to postal service issues, strikes, weather conditions, high-risk areas, or national holidays. Most of our customers receive their orders within 15 calendar days.
Order Origin
Our products are imported from the United States, Europe, and Asia. In some cases, your order may arrive in multiple shipments, depending on the supplier. If this occurs, you will receive a separate tracking code for each package.
Products are generally delivered by the Post Office. However, in cases of absent recipient, delivery restrictions, or address errors, customers may need to collect the package from the nearest Post Office.
If the address is incorrect, the package will be returned to the sender, and the customer will be responsible for any additional shipping fees.
The Post Office will attempt delivery up to three times. If unsuccessful, the product will be held for 7 calendar days at the nearest branch before being returned to the sender.
Important Notes
All imports are subject to customs procedures and possible taxation. If any additional charges are applied to your order, Martsgaia will cover these fees. Please contact us at support@martsgaia.com within 48 hours of payment, including a copy of the tax receipt, and we will reimburse the amount.