EXCHANGE AND RETURN POLICIES

The Martsgaia team is constantly investing in policies to ensure our customers' satisfaction. You may request an exchange or return of a product within 7 days of receiving it, provided the following conditions are met:

• The product must be returned in its original packaging.
• The product must be returned without signs of use or consumption, in the same condition in which it was received.
• The product must be returned with labels (or protectors) attached, along with manuals and all accompanying accessories.

IMPORTANT: Returns will not be accepted if the above conditions are not met.

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HOW TO REQUEST AN EXCHANGE OR RETURN

Please send an email to support@martsgaia.com with the following information:

• Product name
• Order number
• Email address used at the time of purchase
• Reason for exchange or return
• Image or video proving the defect

Once we confirm the details of the return, we will provide the return address and reimburse you for the amount paid, including shipping.

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FORMS OF REIMBURSEMENT

• Credit card refund: The refund may appear on up to two billing cycles after the return has been processed by the payment gateway.
• Bank transfer (TED): The transfer to the customer's account will be made within 10 working days of return confirmation.

NOTE: The transfer cannot be made to a third-party account.